FAQs

What types of products do you offer?
We offer a diverse range of educational toys, including  creative arts & crafts supplies, puzzles, games, and motor vehicles designed to inspire and engage young learners.

How can I place an order?
To place an order, simply browse our online store, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details for a smooth checkout process.

How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times may vary based on your location, but you can generally expect to receive your order within 5-7 business days after dispatch.

Can I track my order?
Yes! Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package online.

What is your return policy?
We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us within 7 days of delivery for a return or exchange. Ensure items are unused and in their original packaging for a hassle-free return process.

How can I contact customer support?
You can reach our customer support team at support@chotakhazana.pk or call us at  +923239272948. We're available from  operating hours,  9 AM - 5 PM PKT to assist with any inquiries or concerns.

Do you offer discounts or promotions?
Yes! We periodically offer discounts and promotions on select products. Sign up for our newsletter and follow us on social media for the latest updates on sales and special deals!

What if my item is out of stock?
If an item is out of stock, you can sign up for a notification on the product page. We will notify you via email as soon as it becomes available again.

What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Provide photos and details of the issue, and we will resolve it as quickly as possible.